More Value From Your System
Businesses running Sage Enterprise Management (Sage X3) and Sage 500 can rest easy knowing that xkzero has a service plan to fit just about any need. Who said that keeping your business systems running at peak efficiency has to be complicated?
Premier Plus
Scheduled services, on site or remote - 3-4 Days per Month.
Who it's for: Companies who strive for a competitive strategic advantage through the use of improved systems and operations. Services include those offered by the Premier plan, plus FIRST PRIORITY scheduling, and additional preventative planning and monitoring services. Billed monthly.
Premier
Scheduled services, on site or remote - 1-2 Days per Month.
Who it's for: Companies who value continuous improvement of systems and operations. Includes services offered by the Basic plan PLUS access to priority scheduling and additional preventative planning and monitoring services. Billed monthly.
Basic
Blocks of time (minimum 8 hours per month)
Who it's for: Companies who would like to take advantage of on-plan rates for our core set of support, training, and consulting services by securing a pre-determined amount of service hours in advance. Billed monthly.
Ad hoc
Pay as you go
Who it's for: Companies who do not want a plan for the core set of support, training, and consulting services. Billed as incurred.
|
Service Plan Benefits |
Ad hoc |
Basic |
Premier |
Premier Plus |
|
Support incidents |
✓ |
✓ |
✓* |
✓* |
|
End User Training |
✓ |
✓ |
✓ |
✓ |
|
Pre-Upgrade Planning Assistance |
✓ |
✓ |
✓ |
✓ |
|
Report/Form Creation or Revision |
✓ |
✓ |
✓ |
✓ |
|
New User System Orientation |
✓ |
✓ |
✓ |
✓ |
|
User Administration: user maintenance and security |
✓ |
✓ |
✓ |
✓ |
|
General Consulting on use of system |
✓ |
✓ |
✓ |
✓ |
|
Priority Scheduling Access |
|
|
✓ |
✓ |
|
Dedicated Account Manager |
|
|
✓ |
✓ |
|
Annual Executive Planning Meeting |
|
|
✓ |
✓ |
|
System Health Review |
Per quote |
Per quote |
✓ |
✓** |
|
Application/Database Monitoring & Maintenance |
Per quote |
Per quote |
✓ |
✓** |
|
Backup and Storage Monitoring |
Per quote |
Per quote |
✓ |
✓** |
* Within a Service plan visit, or T&M outside of visit
** Included in plan at no additional cost
Services not included in any Service Plan are troubleshooting, repair, or modification of operating system, network, network security, printer or mobile device. Service Plans do not cover unsupported/nonstandard hardware or software (per Publisher guidelines). Larger projects require a separate quote and are not included in Service Plans. Examples include; major ERP version upgrades, custom development & coding, and data reconstruction. Details of Service Plan benefits are provided in the Service Plan Agreement.