There are many people in your company vital to your growth and success that are not able to take advantage of your back office systems much at all. And that’s costing you.
As broad as the benefits of ERP and CRM are within a distribution or manufacturing environment, some of the people most vital to your success, most important to driving new sales and delivering great customer service, get little or no benefit from your back office systems.
These are the people who need something better, something beyond the ERP or CRM, but who do need a system that leverages ERP data in order for you to grow and prosper:
- Outside sales reps (aka pre-sale reps)
- Route sale drivers
- Delivery drivers
- Warehouse personnel
- Order pickers
- Truck loaders
- Route planners and dispatchers
- Maintenance personnel
And because the work being done by these people is not connected to the ERP, redundant, duplicate and non-value-add labor is required in Customer Service and Accounting – people dedicated to controlling inventory, sales, returns, payments, mis-deliveries, compliance reporting, etc. The silos of operation also puts additional burden on IT, sales management and the executive team.
If you’d like to better understand the ROI you can experience by automating those languishing with manual or disconnected systems, we’d love to hear from you. 847-416-2009 or [email protected].